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English Speaking Finance and Accounting Project Leader

Job Description

INTRODUCTION

Owns delivery of one large account vis-à-vis service delivery, client satisfaction, financial metrics, people development & business development support. Will provide day to day servicing requirements to the client, and ensure that service is meeting or exceeding client expectations.

FUNCTION
Delivery

· Owns service delivery of one project / large account multiple / accounts with multiple teams
· Ensures delivery excellence in alignment with strategy, focusing on efficiency, productivity & quality
· Responsible to create Service Level Agreement (SLA) dashboards for unit, in tandem with Transition team & ensure smooth handover
· Resolves slippage issues, if any, with team leaders, escalate significant delivery issues, requiring senior management intervention as appropriate
· Create mitigation plans for ensuring slippage / service credit-free delivery.
· Drive Innovation and measure metrics on the same
· Provide data to the stakeholders (Quality, HR, Finance, Admin) on time
· Provides support in closure of SOW and MSA
· Provides input for RFIs / RFPs as appropriate and support for the creation of sales collateral such as case-studies, whitepapers, etc. (Process)
·
Security
· Identify areas of security lapses and immediately act upon security incidents
· Contributes to the development / review of appropriate business continuity plans – ensures periodic drills & review of the same
· Ensures successful deployment of business continuity plans in project teams during contingent situations
General Process Control
· Ensures process automation, digital dash boards and web portals in every process / account
· Evaluates process change feasibility & where required, articulates need / benefits to the customer and drives the improvement process
· Ensures span of control
· Regularly benchmarks process with similar processes in Industry
Financial Control
· Ensures time sheet compliance, nil billing leakages, H1/H2 compliance, targeted retention
· Owns the revenue targets for assigned account & ensures achievement
· Improve profitability by managing cost & facilitating debt collections
· Ensures timely billing & compliance to time sheets in process teams
· Ensures minimal lead-time in conversion of non-billable to billable resources in account

Quality Functions
· Participation and enablement of certifications related to quality, compliance, process standardization, etc
· Ensures that documentation and reusable assets are created in engagements / project teams & shared as appropriate – Knowledge Management
· Shares best-practices, ensures standardization & replication of processes
· Monitors how many reusable assets has been used in the various processes

Customer Satisfaction
· Ensures high customer satisfaction levels & conducts periodic dipsticks to measure the same through structured VoC templates
· Periodically reviews metrics with customer
· Ensures customer visits are well-managed
· Interfaces with customer to address escalated concerns
· Participates in client presentations to showcase project’s depth of delivery expertise / capability & explores opportunities to increase wallet share from customer
· Manages client visits / floor walks to delivery site & appropriately projects delivery capabilities

People Management
· Ensures timely redressal of project associates’ grievances, arbitrating where required
· Ensures fluidity & rotation to manage associate aspirations and account needs
· Ensures all Deployment HR initiatives are communicated & implemented
· Organizes adequate team-building activities such off-sites, team lunches, etc on a periodic basis
· Sets reasonable, challenging and clear performance goals for direct reports, communicates expectations clearly, monitors performance & provides appropriate feedback
· Communicates regularly and motivates the team ensuring retention management
· Ensures team members are provided opportunities to further their career aspirations in line with their capabilities and organizational requirements thereby creating a Job rotation culture
· Identifies individuals in the process and grooms them to ensure Succession planning
· Monitors associate morale periodically, through dip-stick / skip-level meetings, open houses, etc
· Encourages initiatives to foster work-life balance & make the work-environment lively
· Identifies & assigns appropriate roles to team members while discussing an appropriate career path for direct team members
· Monitors gaps in one’s own required competencies & creates a development plan vis-à-vis one’s current / aspirational role in discussion with manager
· Enrolls for relevant learning / development programs to bridge competency gaps
· Participates in learning sessions to share one’s own expertise in process / domain / management scope as required
· Participates in recruitment activities to source talent in live with organizational goals

REQUIREMENTS
  • Graduation in Commerce or Economics or Accounts or Finance, as Major
  • Over all 5-8 years of experience
  • Core experience of 5 years in Finance & Accounting (AP / AR / GL)
  • 3 years in People Management experience in similar field
Contact

David Csiba

+36 70 704 6762