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HR Specialist (Employee Services)

Job Description

Location: Budapest.


  • The first point of contact for all HR related queries from Hydro employees and line managers from Hungary and countries abroad
  • First line support for all HR IS solutions queries
  • Promote the use of Employee Self Service (ESS) and Management Self Service (MSS) – educate and show where to find information
  • Log case and handle short duration (typically less than 4-5 minutes) activities at first point of contact
  • Refer longer duration or more complex enquiries for a follow up response from competence teams at Tier 2 or specialists (Tier 3)
  • Ensure cases are opened and closed appropriately and action notes captured
  • Follow standardized ‘scripts’ and/or work instructions closely to ensure the delivery of a consistent and professional customer response in all circumstances
  • Administrate HR systems and guarantee data quality
  • Closely collaborate with HR departments in Brazil, Germany and Norway


  • University degree (e.g. economics or similar)
  • 0 - 5 years of experience preferably in HR Services or Customer Service/other administrative field
  • Fluency in German, English and Norwegian
  • Good interpersonal skills to inform and guide managers/employees in HR-related initiatives
  • Knowledge of techniques and ability to work with a variety of individuals and groups in a constructive and collaborative manner also in an international sorounding
  • Analytical thinking and ability to develop reports
  • Experience with SAP HR is a plus

What they offer:

  • Competetive compensation
  • Opportunity to learn and grow
  • Supportive and innovative corporate environment and culture.

Sára Mazán