Multilingual Service Desk Analyst - Level 1
Our partner is a worldwide known company who has excellent it services globally, consulting, and business solutions are in their portfolio. As a great multinational company even in Hungary they represent themselves with a big Shared Service Center where they need more colleagues to meet the clients’ requirements and remain one of the best IT companies.
Now they are seeking for:
(We are also open for part-timers for Service Desk Analyst L1 position supporting the following languages: Dutch,German,French)
- Provide first level call, email, and chat support to customer’s PC, including software and hardware related issues.
- Assign unsolved cases to the appropriate IT teams.
- Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
- Instruct users on ICT processes
- Document and share practices with other colleagues
- Strong German/Italian/Czech/Dutch/Polish/French/Greek knowledge (speaking and writing)
- Strong English knowledge (speaking and writing)
- Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
- 1+ Year experience in Call Center / Help Desk environment is a PLUS
- You can be fresh graduated with language knowledge, they welcome:)
What we can offer
- Competitive salary package
- Good office environment and infrastructure
- Chance to be promoted
- Good teams where people are important
- Supporting working environment
- Cool board members