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2019.10.17. | Budapest

HRSS EMEA Contact Center Support Analyst

Job Description

Key Responsibilities / Felelősségi és tevékenységi körök:

  • Accomplishes HRSS department and organization mission by completing related results as needed.
  • Handle basic employment related questions that are addressed upfront, and navigate customers in HR systems
  • Direct customers to additional sources of information
  • Perform basic troubleshooting and problem resolution within a short period of time
  • Escalate issues to other HRSS teams as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)
  • Manages daily case prioritization;
  • Understands company, country and Business policies and procedures
  • Supports projects, system launches and testing
  • Monitors daily task list received from the Team Coordinator, SME or Direct Manager and makes sure all assigned task are done accurately and in a timely manner;
  • Act as a go-to contact person to stakeholders and other teams within the HRSS organization;
  • Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.

 

 

Knowledge and Experience / Elvárt tudás és gyakorlat:

· Minimum 1 year of professional experience;

· Shared Services; 

HR & Payroll.

 

Qualifications / Végzettség, képesítés:

· University level;

· Language certifications.

 

Skills / Képességek:

· Excellent written and oral communication skills;

· Strong analytical and details skills;

Excellent language skills.

Contact

Bálint Petre

+36 20 283 6564