Billing and Provisioning Support Specialist

Introduction

Our client is one of the largest players in the telecommunication sector, has been started its operations more than 2 decades ago. It provides its partners with a reliable, quality service through highly qualified professionals. Reliability, responsibility and the constant pursuit of excellence are the cornerstones of its operations.

Tasks

Registering products, creating worksheets, applying existing business processes in non-standard environment, administrative steps in the sales process, handling change requests and terminations
Starting implementation requests in the respective systems.
Create, change or terminate billing tasks and invoices.
Tracking status of the provisioning, co-operate with aligned functions in order to support a successful implementation and eliminate issues to prevent customer complaints.
Providing a robust help to tasks in the above areas within the Sales Support business scope
Ensuring that all executed tasks satisfy both the customer's and the company's requirements
Provides accurate, effective and timely billing and provisioning support within the agreed scope
Initiates tasks related to billing for fixed products
Provide support in implementation projects and tasks for the Sales team in the respective CRM systems
Follow up and co-operate with other stakeholders in the Sales Support Team, the SWAT Team and other aligned functions
Create reports and analysis regarding the project progress and daily tasks
Ensures that risks are identified and mitigated to reduce or eliminate claims by customers
Assists in the development and sharing of know-how and precedent materials
Ensures that all documents and records are up-to-date and stored in the respective databases and other internal systems

Expectations

Attention to detail/accuracy
Experience in billing or in other fields of similar activities, preferably in Telco
Experience with CRM, billing or provisioning systems
Computer skills (MS Office)
Analytical skills (desired)
Problem solving skills
Strong communication skills
Teamwork
Elementary English

Employer's offer