Introduction
Our client is one of the largest players in the telecommunication sector, has been started its operations more than 2 decades ago. It provides its partners with a reliable, quality service through highly qualified professionals. Reliability, responsibility and the constant pursuit of excellence are the cornerstones of its operations.
Tasks
- Registering products, creating worksheets, applying existing business processes in non-standard environment, administrative steps in the sales process, handling change requests and terminations
- Starting implementation requests in the respective systems.
- Create, change or terminate billing tasks and invoices.
- Tracking status of the provisioning, co-operate with aligned functions in order to support a successful implementation and eliminate issues to prevent customer complaints.
- Providing a robust help to tasks in the above areas within the Sales Support business scope
- Ensuring that all executed tasks satisfy both the customer's and the company's requirements
- Provides accurate, effective and timely billing and provisioning support within the agreed scope
- Initiates tasks related to billing for fixed products
- Provide support in implementation projects and tasks for the Sales team in the respective CRM systems
- Follow up and co-operate with other stakeholders in the Sales Support Team, the SWAT Team and other aligned functions
- Create reports and analysis regarding the project progress and daily tasks
- Ensures that risks are identified and mitigated to reduce or eliminate claims by customers
- Assists in the development and sharing of know-how and precedent materials
- Ensures that all documents and records are up-to-date and stored in the respective databases and other internal systems
Expectations
- Attention to detail/accuracy
- Experience in billing or in other fields of similar activities, preferably in Telco
- Experience with CRM, billing or provisioning systems
- Computer skills (MS Office)
- Analytical skills (desired)
- Problem solving skills
- Strong communication skills
- Teamwork
- Elementary English
Employer's offer
- Multinational company - leading roleplayer in the telco sector
- Long term opportunity
- 100% home office possibility after initail conning period
- High volume projects
- Mentoring program
Tags
Non-tech
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