Billing and Provisioning Support Specialist | SwiconJobs

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Billing and Provisioning Support Specialist

2022.07.18. | Budapest | Non-tech
Introduction
Our client is one of the largest players in the telecommunication sector, has been started its operations more than 2 decades ago. It provides its partners with a reliable, quality service through highly qualified professionals. Reliability, responsibility and the constant pursuit of excellence are the cornerstones of its operations.
Tasks
  • Registering products, creating worksheets, applying existing business processes in non-standard environment, administrative steps in the sales process, handling change requests and terminations
  • Starting implementation requests in the respective systems. 
  • Create, change or terminate billing tasks and invoices. 
  • Tracking status of the provisioning, co-operate with aligned functions in order to support a successful implementation and eliminate issues to prevent customer complaints. 
  • Providing a robust help to tasks in the above areas within the Sales Support business scope
  • Ensuring that all executed tasks satisfy both the customer's and the company's requirements
  • Provides accurate, effective and timely billing and provisioning support within the agreed scope
  • Initiates tasks related to billing for fixed products
  • Provide support in implementation projects and tasks for the Sales team in the respective CRM systems
  • Follow up and co-operate with other stakeholders in the Sales Support Team, the SWAT Team and other aligned functions
  • Create reports and analysis regarding the project progress and daily tasks
  • Ensures that risks are identified and mitigated to reduce or eliminate claims by customers
  • Assists in the development and sharing of know-how and precedent materials
  • Ensures that all documents and records are up-to-date and stored in the respective databases and other internal systems
Expectations
  • Attention to detail/accuracy 
  • Experience in billing or in other fields of similar activities, preferably in Telco
  • Experience with CRM, billing or provisioning systems
  • Computer skills (MS Office) 
  • Analytical skills (desired)
  • Problem solving skills 
  • Strong communication skills 
  • Teamwork 
  • Elementary English
Employer's offer
  • Multinational company - leading roleplayer in the telco sector 
  • Long term opportunity 
  • 100% home office possibility after initail conning period 
  • High volume projects 
  • Mentoring program