The Company is an IT services, consulting, and business solutions provider that has been partnering with the world’s largest businesses in their transformation journeys.

• Handling daily volume/target of transactions
• Resolving customer queries via e-mail or phone
• Adhering to standard operating procedures/training manuals while executing the task
• Ensuring compliance on the quality of deliverables
• Whenever it is a process update/change, ensuring that is incorporated in SOP with appropriate change management
• Effectively and timely communicating issues among internal and external stakeholders, building up constructive relationships with offshore teams
• Identify and recommend process to the continuous improvement opportunities
• To be trained and act as back-up when required and/or as directed by the supervisor
• Comply to internal the Company requirements, accomplish required activities as per deadlines
• Liaise with internal and external stakeholders to resolve queries as necessary
  
• Foster and maintain high level of communication within own team and with other the company members
• Foster and maintain good business relationships with all stakeholders
• Attending weekly calls and other business communications with the client’s local team, as necessary
• Might be required to travel to client location(s) on DD (Due diligence) or KT (Onsite Knowledge transfer) or to be part of client meetings
• Provides assistance within the agreed framework in case of any ad-hoc request raised by the client
• Comply with internal requirements, respond to the queries / requests of the team leader, project manager and / or the other internal supervisor regarding the company internal administrative tasks such as time sheet completion, performance management etc.
• Support the Team Leader by providing the requested data / information regarding the internal and external reporting
• Other tasks that are related to the position and are assigned by the supervisor including working in any other language(s) spoken at the required level
• Associate might be required to be trained and act as a backup of other activities
• Timeliness & accuracy for processing, receiving and validating requests, maintenance of master data, validation of requests Vs. organizational policies in accurate manner
• Activities may also include, reconciliations, processing requests, Journals, posting transactions into ERP, validation of input received
• Handle queries from customer / third party stakeholders
• Follow up of open items
• Following escalation matrix provided by customer for open items
• Statement reconciliations
• Perform peer to peer quality check to limit processing errors

• Understanding of end to end process cycle
• Adhere to customer wise contractual commitments
• Academic and professional financial/accounting background
• Proficient in Polish and English language
Detail-oriented

• Good knowledge of MS Office tools (Word, Excel, and PowerPoint)

• Relevant Degree

• A career path that will allow you to become a Subject Matter Expert
• The opportunity to work on different Finance and Accounting (F&A) management processes across different industries
• Get trained on various competencies and skills
• A great diversity of cultures
• Language courses and training
• On-site relax & gym rooms
• Volunteering, sport, and employee events
• Home Office