HR Applications Support Specialist

Introduction

Our partner is the world's largest humanitarian network, which has been carrying out its activities successfully around the world for more than 100 years. They are continuously working on further succession with the help of a dedicated workforce, so their Digitalization and IT Department is now expanding to further support global projects and core activities.

Tasks

Manage the implementation, support and evolution of ERP components (D365 HR), Payroll, learning platform, recruitment platform and environments applying the standard operational procedures in force within the IT Department
Manage operational tools (monitoring and management) to ensure sustainability of HR systems and dependent services for the various business units and at end user level
Maintain the operational knowledge base in the service management tool, record incident, provide quality resolution advises
Establish and update operational procedures to warranty ERP services availability in accordance with operational level agreements
Identify, review and participate in the development of D365 HR training solutions to deliver appropriate, cost effective trainings in HR topics for users while promoting on-line training opportunities
Support key-users in system integration acceptance testing
Train key-users and/or end-users

Expectations

Bachelor’s degree in computer sciences discipline or related field
Certification or proven experience in D365 Talent module
Business analyst or project management or SCRUM professional certification
Experience Required Preferred Minimum 5 years of professional experience in business applications support
Minimum 3 year of professional experience in roll-out, maintenance, upgrades and developing extensions/customizations for D365 Talent
Minimum 5 year of professional experience in business requirements analysis
Knowledge and Skills Required Preferred Excellent knowledge of D365 Talent module
Proven record of D365 Talent module implementation and/or support
Proven record of business analysis and project implementation
Experience of Microsoft Common Data Service and the Microsoft Power Platform
Proven team player, ability to adjust in different cultures and languages
Adept at analysis, problem solving, solutions and end-user oriented
Affinity for team work, collaborative attitude, open-minded and adaptable
Well organized, able to work under pressure and manage emergencies
Good analytical skills to interpret problems, identify solutions and possible side effects
Languages Required Preferred Fluently spoken and written English
Good command of French or Spanish or Arabic
Knowledge of Hungarian