Operations Analyst | SwiconJobs

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Operations Analyst

2022.06.14. | Budapest | Non-tech
Introduction
Our partner is a global leader in the banking sector which serves more than 200 million domestic, corporate, state and organizational clients worldwide. It was one of the first international shared service centers in Hungary, opening its doors in 2005, presently facilitating services for 95 countries on an international level.
Tasks
  • Process entitlement, compliance review requests and/or incident/change management handling for global customer base within established support thresholds
  • Utilize key information security administration tools
  • Support bulk customer requests for comparable granting of entitlements
  • Conduct basic housekeeping tasks, such as inactivity maintenance
  • Perform manual entitlement review maintenance
  • Perform ID provisioning such as developer and Admin IDs and basic Functional ID related processes
  • Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level
  • Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team
  • Participate on compliance conference calls and team meetings
  • Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of Service Catalog requirements for simple thru complex, multi-tiered applications
  • Maintain excellent availability to achieve strong results
  • Demonstrates basic understanding of Lean processes
  • Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work
  • Identifies potential compliance issues and raise to management attention
  • Understands Service Delivery Process Controls and under supervision, participate in annual review of Process Control documents associated with specific systems assigned
  • Understands Talent Management process and system. Knows how to develop action items to meet goals Knows how to create a basic IDP (Individual Development Plan)
  • Understands and meets deadlines for system inputs Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor or the functional head
Expectations
  • Utilize Microsoft applications for creating and maintaining basic files
  • Good command of English language (both verbal and written) 
  • Strong communications skills
  • Being able to learn to use numerous different systems on a basic level
  • Customer service orientation
  • Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity
  • Proven use of discretion and judgment given the subject sensitivity of the work data 
  • Ability to manage multiple efforts and adjust priorities with evolving work efforts
  • Analytical and detail oriented
  • Flexibility to work in various shifts
  • Endure monotonous work
  • Operational effectiveness
  • Customer-oriented approach
  • Results-oriented mindset
  • Effective Communications
  • Proactive problem solving attitude
Advantageous
  • Experience in an IT support or customer service role
  • SSCP/CISSP/ITIL/PMP/Lean certificate
  • Bachelor's degree
Employer's offer
  • Freedom to succeed in a dynamic environment: creative and innovative ideas are encouraged and recognized
  • A positive and inclusive work environment in which diversity and cross-regional work-streams are key components
  • An environment conducive to developing supervisory/leadership/presentation skills and build a professional network across the organization globally
  • Hybrid (office / home office) presence