• Support Operations Lead in recruitment (discussion with recruitment team, interview, candidate evaluation)
• Support team in creating the appropriate training materials 
• Complete the daily control of work within relevant area, support the Operations Lead in monitoring SLA’s and proactively take action – manage the daily BAU work coordination
• Conduct performance management discussions and 121s together with Operations Lead
• Participate in team members’ performance reviews and mid-term/year-end evaluations
• Hold regular relationship management discussions and operations calls with stakeholders (HR, vendor etc)
• Come up with improvement proposals

Process Management and Best Practices: 

• Ensure that process documentations are always up-to-date (Desktop procedures, process maps)
• Ensure that employee enquiries are dealt with in accordance with the established service level agreements
• Proactively resolve issues that threaten delivery
• Manage exception and escalation
• Understand and apply industry best practices 

Project Management and Re-engineering:

• Participate in Re-engineering activities 
• Drive process standardization and rationalization according to the standard operating model
• Identify service gaps and make necessary changes
• Inspire team members to share and submit their ideas via the Bight Idea channel
• Participate in Migration projects and ensure that the new procedures are in line with the best practices and our standards
• Participate in projects as assigned by the Operations Manager

Daily operational work

• Responsible for the preparation and processing of monthly payroll runs
• To ensure all data is accurately compiled and sent to external Payroll Vendor according to payroll schedule on a monthly basis
• Responsible for the reconciliation, balancing and transmission of all vendor and bank interfaces/reports of payroll related data. 
• Responsible for the balancing and review of all output investigation and correction of errors associated with the auditing of payroll data. 
• Responsible for the controls and processing of all types of payments and deductions, including wage loans, payroll adjustments, etc
• Responsible for the controls of manual and off-cycle payments 
• Responsible for the controls of payroll related reports to internal and external parties including regular statutory reports as well.
• To ensure payroll accuracy to agreed Service Levels takes part in maintaining the Issues Log and liaise on a regular basis with other teams and vendors, in cooperation to ensure actions and issues are followed through and resolved.

• Minimum 2 year of professional experience
• Process management
• Continuous Improvement Management
• Minimum 1 year experience in Payroll
• University level
• Fluent English and German
• Strong numerical and analytical skills
• Excellent research and problem solving skills
• Ability to plan, organize and schedule duties to meet payroll processing deadlines
• Ability to process a high volume of detailed work in a short time frame
• Ability to be productive and accurate in a high-stress environment and meet stringent production deadlines
• Flexibility in regards to working patterns in payroll peak periods
• Excellent written and oral communication skills
• Proficient in a variety of software programs, including Microsoft Word, strong Excel
• Experience in PeopleSoft HR and/or SAP HR is highly desired
• Manages risks and control
• Leverages functional and business knowledge
• Uses sound judgment
• Delivers partner solutions

• Knowledge of other European languages

• Freedom to succeed in a dynamic environment: creative and innovative ideas are encouraged and recognized
• A positive and inclusive work environment in which diversity and cross-regional work-streams are key components
• An environment conducive to developing supervisory/leadership/presentation skills and build a professional network across the organization globally
• Hybrid (office / home office) presence