Productline Manager – Communication and Collaboration | SwiconJobs

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Productline Manager – Communication and Collaboration

2024.05.27. | Hybrid | Non-tech
Introduction

Our partner is the world's largest humanitarian network, which has been carrying out its activities successfully around the world for more than 100 years. They are continuously working on further succession with the help of a dedicated workforce, so their Digitalization and IT Department is now expanding to further support global projects and core activities.

Tasks
  • Leads the development of the product, sets further goals and milestones, analyzing business needs across departments, geographical structures and environments, prioritizing enhancements and features, and making trade-offs between competing priorities.
  • Ensures decision making by the C2 product governance (DT Steering Committee) is efficient and effective and manages and optimizes resources entrusted to the C2
  • Together with the Service team ensures the service delivery of the product and has the optimal supplier mix (with the right level of backup), in relation to inhouse human and financial resources. Supports the "Support model", ensuring L2 support. Oversees timely and quality new releases/patches management (delivered by Service team/Supplier).
  • Manages team and budget for direct reports; manages and/or oversees all financial resources allocated to maintain and evolve the C2 product
  • Manages the relationship with the supplier(s) tasked to support maintain and evolve the product, performs regular performance reviews with them, and manages related supplier processes (procure-pay).
  • Together with the Service team and supplier(s) and C2 product team across departments and geographical structures monitors the performane of the product, tracking key metrics, user engagement and satisfaction.
  • Analyse and uses this data to identify areas for improvement and make data-driven decisions about future product development that meet global business needs
  • Leads cross-functional team members across the organisation, identifies and develops required capabilities and roles, approves job descriptions, manages direct reports, including human resource management cycle, and coaches dual reports
  • Ensures all required input for (C2 Product/DT) governance bodies to ensure efficient and effective governance and decision making.
  • Manages 7-10 direct reports, leads and guides up to 30 functional/dual reports as members of the C2 product teams dispersed across departments and geographic structures. Creates a collaborative working culture with C2 product team members, business and key stakeholders as well as C2 product governance for all areas of responsibilities
Expectations
  • Bachelor’s degree in Engineering, computer sciences, or equivalent experience in managing organization-wide C2-product line Products (M365, DXP solutions, Federated Identity and -Search)
  • Knowledge and content management certification or equivalent experience
  • Proven experience in contract and supplier management
  • Professional product management experience for C2-product line Products
  • Professional experience in business applications development and support
  • Professional experience in the roll-out, maintenance, upgrades, and customizations of C2-product line Products
  • Professional experience in business requirements analysis
  • Proven experience in contract and supplier management
  • Fluently spoken and written English
Advantageous
  • Experience in service management and reporting tools
  • Product management professional certification
  • Project management professional certification
Employer's offer
  • International organization
  • Professional IT environment
  • Competitive salary
  • Cafeteria
  • Health insurance
  • International career opportunities
  • All You Can Move sport pass
  • Laptop/Mobile phone