Salesforce Administrator | SwiconJobs

Your dream job is just a click away

Salesforce Administrator

2023.12.08. | Hybrid | Non-tech
Introduction
Our partner is a leading player in the Hungarian and Central-European natural gas market, supplying more than 4000 business partners in the region. They provide our partners with a diverse product portfolio and tailor-made business services (sales and purchase, storage services, logistic and swap services, portfolio management).
Tasks
  • Engage and work with functional / technical stakeholders to help defining Salesforce business requirements and implement changes accordingly by customizing the tool
  • Own user awareness, maintain company-specific knowledge documents, train new employees on platform operations, explore existing / upcoming product features and propose process / functional / technical improvements to leverage capabilities
  • Manage accounts by owning the complete user lifecycle (arrivals, departures, role changes, licenses, permissions), fix data inconsistencies and build data quality / user adoption dashboards, handle data flows and interfaces with other applications
  • Keep the Salesforce environment updated with the latest releases, coordinate with the software vendor and external support teams to troubleshoot and resolve product issues, monitor application performance / availability and help optimizing overall cost of ownership
  • Handle incident / change / service requests in the company standard ticketing system, keep support metrics within target levels, communicate user updates, eliminate recurring issues
  • Proactively own system maintenance tasks (e.g., security reviews, optimizations, health-checks), follow-through on agreed improvement actions, propose automation opportunities
Expectations
  • 3+ years’ hands-on, in-depth experience in implementing / supporting medium+ complexity Salesforce environments, including post-go-live stabilization and operationalization
  • Detailed knowledge of the Salesforce Sales Cloud, basic understanding of the Energy & Utility Cloud offerings and demonstrated willingness to learn / apply new skills
  • Bachelor’s Degree in Computer Science / IT Application Engineering or an equivalent industry proficiency with practical domain knowledge
  • Good understanding of application integration platforms
  • Good communication skills, fluency in English, practical experience with virtual teamwork and cross-country collaboration in an international / multi-cultural business environment
  • Reliability, thoroughness, analytical thinking, strong problem-solving skills, results focused
  • Proven track record in ticket-based support processes, change management, governance
Advantageous
  • Salesforce Administrator Certification
  • Mulesoft expertise
Employer's offer
  • Continuous learning opportunity
  • Competitive compensation package
  • Home office opportunity (2 days/week)
  • Relaxed work atmosphere International environment
  • Stable workplace