Service Management Consultant

Introduction

Our partner is an industrial giant whose aim is to drive the world towards a sustainable future by building businesses and partnerships across various specializations ranging from energy to batteries through the help of a unique blend of knowledge and competence. They are committed to leading the world towards a more innovative, balanced and self-sustaining ecosystem through the optimal use of natural resources and products.

Tasks

Coordinating issue resolution on incidents and problems that occur for the live units.
Service and change requests management
Ensure stable IT Service Management process continuation and improvements
Help consultants ensure (if help requested) that tickets assigned to the consultant can be processed seamlessly
Contribute with input to designing, carry out testing, prepare user guides, train IT Service Management processes
Participate in the delivery of the services as defined in the Service Catalog
Proactive system monitoring, improvement proposals and initiatives
Preventive IT Service Management process support
Perform daily tasks in the global ticketing system

Expectations

BSc or MSc degree in Information Technology, Economics or Engineering
1-2 years of relevant experience with willingness to develop and learn
Advantage: user experience in a comparable role within SAP (Solution Manager, ServiceNow or comparable IT support solution.)
ITIL Foundation (v3 or v4)
MS OneNote, MS Teams, SharePoint, SAP user experience, SAP Solution Manager user experience, ServiceNow user experience (the more of these the better)
IT Service Management process related to the SAP
Fluent English

Advantageous

User experience in a comparable role within SAP (Solution Manager, ServiceNow or comparable IT support solution.)

Employer's offer

Working at the world’s only fully integrated aluminum and leading renewable energy company
Diverse, global teams
Flexible work environment/home office
We provide you the freedom to be creative and to learn from experts
Possibility to grow with the company, gain new certificates
Attractive benefit package