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Care center Sales Support with German and English (nice to have French))

2020.12.16. | Románia | Romania
Introduction

SwiconGroup has been one of the leading members of the Hungarian IT arena for almost a decade, since 2017 present also in Romania. At our Budapest-based, creative company we are using industry standard methodologies and leading-edge technologies to deliver top-notch business solutions for our clients. Our main activities include outsourcing, headhunting and other HR services, along with creative application development and software operation. Our motto is innovation, novelty and responsibility. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners. SwiconGroup completed several product development projects in the past 5 years, worth 2 million euros, proving our proactive and innovative approach. We were granted 650.000 euros EU support for our product development projects. Thanks to the successful operation of our three branches, we are able to optimize our resources to the maximum extent. Our clients do take advantage of the corporate synergies based on experiences and business deals.

Tasks

Overall team contribution
• Be a promoter of the  business, products and services.
• Use a teamwork approach with our internal and external partners.

Order Management 
• monitor spare parts requests placed by customers on the web ordering system
• adjust the requests based on the feed-back received from the technical team
• send notifications to customers for back order allocations or any order changes
• Forward to IT Focal point all errors notified by the customers: eg missing spare part, error login account, missing or wrong contract set-up for specific press, 
• Organize couriers for direct customers
• Support the T&M customers
• Order receipt and check – manual orders
• Follow up on delivery errors with all parties involved (KN, TNT, UPS, DHL, etc)
Case support and spare parts order in the platform
• case open/update/part order. Forward to IT all errors notified by the customers: eg error in login to the account, missing or wrong contract set-up for 

Training Registration:
• Participant Prerequisite check
• Funding check & Scheduling
• Entry data in tools
• Customer 1st notification & Final confirmation

Expectations

• Experience in Customer service/support. Willing to work in 3 shifts to support the customers. The team is up to 8 HCs, late shift 11-8pm is by rotation.
• Fluent in German primary level: B2-C1, French secondary (up to 3 languages – English included)
• Team player
• Organizational skills
• Customer oriented
• Ability to work under pressure/deadlines
• Ability to handle conflict situations
• Multitasking abilities
• Analytical skills, Excel is a plus