Credit/Collections Analyst | SwiconJobs

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Credit/Collections Analyst

2021.07.27. | Románia | Romania
Introduction

SwiconGroupisone of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Planning:

• Prepare and follow monthly collections strategies
• Prioritize workload with minimal supervision
• Establish action plan to meet/exceed metrics
• Effectively forecast month-end metric results
• Report progress on an ongoing basis

Customer Contact:
• Manage an accounts receivables collections portfolio
• Demonstrate sound judgment, prompt follow-up, and timely escalations
• Learn customer infrastructure, processes, contacts
• Obtain payment remittance details and work with AR team for accurate payment allocation
• Reconcile and align customers and HP accounts receivables situations
• Identify, negotiate, and implement payment solutions and customer process improvements
• Escalate disputes & non-responsiveness situations to internal/external contacts
• Document collections in centralized systems
• Build and maintain strong internal and external customer relationships
• Communicate across multiple business partners (Sales, Order Management, Finance, AR, and Tax) to resolve receivable issues.
• Identifies “at risk” customers and engages key contacts to resolve AR issues.
• Follows company and department policies and processes.

Dispute Resolution:
• Facilitate dispute management process
• Identify root causes of problems and recommend solutions
• Communicate issues to cross-functional partners and facilitate dialogue through to resolution
• Identify and manage disputed accounts per the dispute resolution process.
• Document and track problem frequencies

Escalations:
• Escalate disputes & non-responsiveness situations to internal/external contacts
• Communicate recommendations and results to management
• Effectively engage all impacted business partners to ensure timely resolution

At least 1 year of relevant collections experience/ 2-4 years customer service experience

Expectations
  • Creative Thinking 
  • Problem Solving and
  • Reconciliation Skills,
  • Escalation Skills,
  • Flexibility,
  • Planni
Advantageous
  • Attention to details
  • Strong Prioritization skills
  • Impact-analysis skills
  • Strong Initiative
  • Strong Organization Skills
  • Strong Focus
  • Forecasting skills
  • Advocate of change
  • Strong verbal and written communication skills
  • Conflict Management
  • Ability to influence
  • Negotiation skills
  • Escalation skills
  • Problem solving
  • Effective teaming
  • Basic knowledge and use of Microsoft office (Outlook, Excel, Word, PPT)
Employer's offer

Why us?


Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere


A challenging environment that will stimulate you to grow as a professional!

A great foundation for your career!
Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.

Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.

A dynamic work environment with a culture that is open, innovative and performance-orientated.