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Customer Engagement Advisor

2021.01.11. | Románia | Romania
Introduction

SwiconGroup has been one of the leading members of the Hungarian IT arena for almost a decade, since 2017 present also in Romania . At our Budapest-based, creative company we are using industry standard methodologies and leading-edge technologies to deliver top-notch business solutions for our clients. Our main activities include outsourcing, headhunting and other HR services, along with creative application development and software operation. Our motto is innovation, novelty and responsibility. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners. SwiconGroup completed several product development projects in the past 5 years, worth 2 million euros, proving our proactive and innovative approach. We were granted 650.000 euros EU support for our product development projects. Thanks to the successful operation of our three branches, we are able to optimize our resources to the maximum extent. Our clients do take advantage of the corporate synergies based on experiences and business deals. 

Tasks
  • Performs front-office activities, is typically customer-facing and responsible for managing multiple daily operational processes for a set of direct customers and/or channel partners from initial quote to order placement through final delivery at the customer site.
  • Acts as a coordination point for activities between internal groups and organizations to resolve issues and/or obtain information to address customer needs as well as execution of and improvement to operational processes across the end-to-end sales cycle.
  • Provides pro-active communication to customers and/or channel partners regarding order management, delivery, returns and claims status. Initial escalation point for operational issues related to orders, deliveries, returns, post sales claims, catalog, and other customer issues.
  • Frequently interacts with Sales, Supply Chain, Credit, Finance, Logistics teams.
  • Responsible for ensuring all activities in support of the customer are in accordance with local legal compliance and policy requirements.I
Expectations


Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues.


Works on problems/projects of moderately complex scope.


Exercises independent judgment within defined practices and procedures to determine appropriate action.


Acts as an informed team member providing analysis of information and limited project direction input.


Follows established guidelines and interprets policies.


űEvaluates unique circumstances and makes recommendations.


First level university degree or equivalent experience.

Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Benefit

Why us?


Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
A challenging environment that will stimulate you to grow as a professional!

A great foundation for your career!
Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.

Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.

A dynamic work environment with a culture that is open, innovative and performance-orientated.

A competitive salary, Additional Health Insurance, Ticket meals etc.