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Customer Engagement Mgmt Advisor II


The Special Pricing Analyst performs his activities in a European multicultural environment and administrates operational processes and systems by providing assistance to sales representatives, our partner's clients, partners and/or commercial groups The Special Pricing Analyst is part of the sales operations team and covers a variety of responsibilities.


•         Acts as single point of contact for sales team and sales organization in the EMEA region (Europe, Middle East and Africa) in terms of assistance and support in operating special price requests according to agreed procedures and regulations.

•         Provides support to the sales team and / or sales operations on the special pricing process using all the communication (written, verbal).

•         According to the required quality standards, validates requests from customers, partner / support partners, sales representatives and / or trade groups, respecting the agreed deadline;

•         Validates and / or creates and coordinates standard and non-standard requests for a well-defined customer list by verifying and validating the accuracy of request data through our partner's systems and documentation to enable all the customers to order the products at the agreed prices.

•         Creates or verifies profitability analyzes and scenarios to determine the most profitable promotion of promotional products for each application in the specially priced process; if an offer is not in compliance with the rules and documentation in place, the price request is refused and a less aggressive price is required

•         Check whether the prices, discounts and other data are correct according to the process documentation in place, and have or require in electronic format the necessary approvals for processing requests;

•         Is aware of and correctly applies EMEA pricing policies and processing rules (policies and rules agreed at EMEA level) to approve the agreed profitability plan

•         Is aware of the promotions, reductions and other information necessary for the processing of applications in the system to be able to approve correctly and not violate the audit rules

•         Verifies and validates the justification of the special price request and aligns it with the activity code to register correctly in the system.

•         Prepare activity reports to record monthly incoming requests.

•         Prepare reports for the activity performed whenever requested by the direct manager. Training and communication

•         Attend all required trainings and provide feedback, information and recommendations in support of training improvements

•         May deliver or assist in delivering trainings and/or presentations on Special Pricing function or general business issues

•         Act as team member by providing information, analysis and recommendations in support of team efforts.

•         Ensure transparency of information, by properly documenting and storing on Share Point the information of public interest.

Other responsibilities:

•         Responsible to care for and secure the department’s equipment under his/her ownership during the duration of his/her employment

•         Ensure proper backup and handover during vacation and other absence

•         Apply Control & Quality policies to ensure our partner's policies and audit requirements are met

•         Respect our partner's confidentiality and private information policies

•         Responsible for ensuring the personal conduct as in keeping with our partner’s standards of business conduct while representing our partner.

•         Respects the specifications of the Internal Order Regulations

•         Perform additional activities assigned by managers 


•         Customer oriented

•         Works independently and as part of a team

•         Strong analytical skills

•         Ability to work under pressure

•         Deliver quality output

•         Growth mindset