Customer Operations Specialist - english, german | SwiconJobs

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Customer Operations Specialist - english, german

2021.08.03. | Románia | Romania
Introduction

SwiconGroupisone of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

The Customer Operations Specialist works within a European, multicultural and fast moving business environment, supporting the Company Customers/ Partners and Sales Force, within the area of order fulfillment. He/ she is located in a central order management team and has a wide variety of responsibilities:

  • Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
  • Able to work independently up to minimal supervision on the recurrent business topics
  • May act as a domain champion and initiate projects addressing business topics of moderate to high complexity
  • Able to understand complex cross-functional business topics and focus on resolution
  • Ensures proper backup and handover during vacation and other absence
  • Applies internal policies to ensure Company policies and audit requirements are met
  • Coordinates customer’s change requests in due time and in alignment with agreed procedures/policies, as per the received requests, ensuring the accuracy of the task.
  • Helps maximize the revenue on the accounts in quarter ends through collaboration with all involved stakeholders
  • Confirm order is processed to customer for manual orders (where applicable)
  • Provide proactive status updates to customer and sales on order, especially on those at risk to be delivered out of SLA
  • Ensures all customer/ partner inquiries are acknowledged within 4 hours, including “status update or no-status-update”
  • Supports the ISS team, finds solutions to queries and issues raised and provides coaching and training as needed
Expectations
  • english
  • german
  • customer oriented
  • excel advanced
  • Acts as an informed team member providing analysis of information and limited project direction input.
  • Follows established guidelines and interprets policies.
  • Evaluates unique circumstances and makes recommendations.
  • First level university degree or equivalent experience.
  • Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Employer's offer

Why us?

  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.
  • A competitive salary, Additional Health Insurance, luncheon voucher etc.