Customer Operations Specialist - French | SwiconJobs

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Customer Operations Specialist - French

2021.06.03. | Románia | Romania

Devenez un Super Héros Swicon

SwiconGroupisone of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

  • May act as a domain champion
  • Manages all claims, exceptions and special requests
  • Coordinates customer’s change requests
  • Provides consultancy and guidance to customer on order management cycle
  • Provide proactive status updates to customer and sales on order
  • Backlog accountability
  • Financial & revenue management
  • Communication & E2E coordination
  • Escalation ownership

  • French speaker
  • Team player
  • Adaptability
  • Working under pressure
  • Customer / Solution oriented

  • Works on problems/projects of moderately complex scope.
  • Exercises independent judgment within defined practices and procedures to determine appropriate action.
  • Acts as an informed team member providing analysis of information and limited project direction input.
  • Follows established guidelines and interprets policies.
  • Evaluates unique circumstances and makes recommendations.
  • First level university degree or equivalent experience.
  • Typically 2-4 years of experience in a supply chain function.
  • Able to work independently up to minimal supervision on the recurrent business topics

Employer's offer

Why us?

  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.