Customer Operations Specialist - french/german | SwiconJobs

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Customer Operations Specialist - french/german

2021.06.15. | Románia | Romania
Introduction

SwiconGroupisone of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks
  • Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
  • Able to work independently up to minimal supervision on the recurrent business topics
  • May act as a domain champion and initiate projects addressing business topics of moderate to high complexity
  • Able to understand complex cross-functional business topics and focus on resolution
  • Ensures proper backup and handover during vacation and other absence
  • Applies internal policies to ensure company policies and audit requirements are met



Backlog accountability

Financial & revenue management

Communication & E2E coordination


Expectations
  • french or german advanced
  • customer experince
  • organizational skills
  • stress management
Advantageous
  • Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems/projects of moderately complex scope.
  • Exercises independent judgment within defined practices and procedures to determine appropriate action.
  • Acts as an informed team member providing analysis of information and limited project direction input.
  • Follows established guidelines and interprets policies.
  • Evaluates unique circumstances and makes recommendations.
  • First level university degree or equivalent experience.
  • Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Employer's offer

Why us?

We have 6 reasons:


  • Excellentlearning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • Achallengingenvironment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendlyand welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • Adynamicwork environment with a culture that is open, innovative and performance-orientated.