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English speaker AOM for Direct business

2021.02.09. | Románia | Romania

SwiconGroup is one of the leading members of the Hungarian IT arena for almost a decade, since 2017 present also in Romania . At our Budapest-based, creative company we are using industry standard methodologies and leading-edge technologies to deliver top-notch business solutions for our clients. Our main activities include outsourcing, headhunting and other HR services, along with creative application development and software operation. Our motto is innovation, novelty and responsibility. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners. SwiconGroup completed several product development projects in the past 5 years, worth 2 million euros, proving our proactive and innovative approach. We were granted 650.000 euros EU support for our product development projects. Thanks to the successful operation of our three branches, we are able to optimize our resources to the maximum extent. Our clients do take advantage of the corporate synergies based on experiences and business deals. 

The Account Operations Support Manager (AOM) works within a European, multicultural and fast moving business environment, and has a wide variety of responsibilities, including but not limited to the following:

- Follow-up with customer to receive PO 
- Manage escalations and extra fees 
- Ensure customer readiness for return and arrange pick-up  

  • Support Customer in managing Disposal / End of Lease
    - Instruct Operations team on how to adjust customer monthly invoices
    - Review contractual clauses to calculate the associated customer fees
  • Support Customer in managing Early Termination / Buy out
    - Revenue reconciliation reports for monthly invoicing 
    - Shipped vs. delivered reconciliation reports
    - Send notifications 3 months prior and 1 month prior to end of lease
    - Asset tracking per Serial number (S/N) for all deployment sites

  • Fluent in English (Excellent verbal and written communication skill). More languages are a plus.
  • Project management skills
  • Active listening skills
  • Customer relationship management (Negotiation and influencing skills, being accountable with customer without direct management responsibility)
  • Cross regional leadership
  • Time management

                   - ability to prioritize
                    - ability to cope with workload peaks
                    - tradeoff between operational (short term) priorities and solution related (longer term) priorities


Lean 6 Sigma analysis or process improvement skills are a plus

Bachelors Degree, Masters Degree preferred or equivalent experience.

Project and/or Program Management preferably within an international environment

Ability to travel.

Employer's offer

Why us?

Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
A challenging environment that will stimulate you to grow as a professional!

A great foundation for your career!
Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.

Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.

A dynamic work environment with a culture that is open, innovative and performance-orientated.

A competitive salary, Additional Health Insurance, Ticket meals etc.