This family performs front-office activities, is typically customer-facing and responsible for managing multiple daily operational processes for a set of direct customers and/or channel partners from initial quote to order placement through final delivery at the customer site.
Acts as a coordination point for activities between internal groups and organizations to resolve issues and/or obtain information to address customer needs as well as execution of and improvement to operational processes across the end-to-end sales cycle.
Provides pro-active communication to customers and/or channel partners regarding order management, delivery, returns and claims status. Initial escalation point for operational issues related to orders, deliveries, returns, post sales claims, catalog, and other customer issues.
Frequently interacts with Sales, Supply Chain, Credit, Finance, Logistics teams.
Responsible for ensuring all activities in support of the customer are in accordance with local legal compliance and Company policy requirements.
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
Works on problems/projects of diverse complexity and scope.
Exercises independent judgment within generally defined policies and practices to identify and select a solution.
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
Ability to handle most unique situations.
May seek advice in order to make decisions on complex business issues.
- First level university degree or equivalent experience.
- Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management)
- english, german