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2020.04.28.

French speaker Junior Customer Advisors

Introduction

For our multinational client, we are looking for customer oriented juniors with excellent French skills.

The Customer & Sales Support Manager (shortened CSSM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, BU and Sales Force within the area of quote to order.

Tasks

1. Consultancy & Design of Product Offering:

    • Key contact for the Sales organization for Customer E-Catalogue and Portal related matters

    • Guide Sales and implement optimal catalogue structure

    • Proactively informs Sales/Customer on any major change in offering or pricing

    • Provide B2B(busines-to-business) solution consultancy (no B2Bi)

     • Provide consultancy on product offering and pricing

     • Performs triage on issues and redirects to appropriate teams


2. Catalogue Deployment & Maintenance:

     • Drive Catalogue set-up & maintenance in line with Sales and Customer requirements

     • Proactively manage EOL(end-of-life) and NPI(new-product-introduction) in customer offering and catalogue

     • Manage offering and pricing update across BUs(Business Units) and coordination across regions

     • Accountable for quality and availability of customer catalogue and pricing (including PCCS)

     • Set-up simplified deals.

      • Obtain price approval for customer offering and circulate within account team

      • Contract/Deal Setup & Mgmt

      • Supports bid preparation by providing margin, config and quote support

      • Manages standard and simplified deal set-up

       • Manages external lease renewal process with customer

       • Manages offering and pricing updates for all Bus

 

3. Customer support and communication:

• Provide customized portal training

• Manage all quote requests

• Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities

• Proactively inform Sales or Customer on any major change in the catalog

• Manage Demo/Certification unit requests


Expectations

Metrics & controls

• KPIs control and Global Business Services (GBS) and implements corrective actions in case of deviations.

• Supports the team for timely closure of all cases impacting the team’s KPIs

• Prepares and presents metrics evolution monthly presentations

• Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency

OTHER RESPONSIBILITIES:

• responsible to achieve the individual objectives, as agreed with the direct manager/supervisor at the beginning of client's fiscal year and as reflected in client’s performance management tool (i.e. perform2win)

• responsible to caring for / securing the department’s equipment under his/her ownership during the duration of his/her employment

• ensures proper backup and handover during vacation and other absence

• applies internal policies to ensure internal policies and audit requirements are met

• respects cleint’s rules of confidentiality and private information policies

• performs additional activities related to department’s activities as assigned by managers

• demonstrates fundamental understanding of legal concerns and requirements, operations Fundamentals, Businesses/Operations Integration

• understands and effectively integrates client's corporate vision, line-of-business objectives, and associated value propositions within operations program design & roll-out

• understands HR's role in corporate governance and accesses this expertise in support of a positive corporate environment

• demonstrates fundamental understanding of information management systems and infrastructure

• develops methods for supporting innovation and change across the organization •

approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

Benefit

Excellent French speaker

University degree OR final year