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2020.07.30. | Románia

French speaking Customer & Sales Support Manager

Introduction

SwiconGroup has been one of the leading members of the Hungarian IT arena for almost a decade, since 2017 present also in Romania . At our Budapest-based, creative company we are using industry standard methodologies and leading-edge technologies to deliver top-notch business solutions for our clients. Our main activities include outsourcing, headhunting and other HR services, along with creative application development and software operation. Our motto is innovation, novelty and responsibility. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners. SwiconGroup completed several product development projects in the past 5 years, worth 2 million euros, proving our proactive and innovative approach. We were granted 650.000 euros EU support for our product development projects. Thanks to the successful operation of our three branches, we are able to optimize our resources to the maximum extent. Our clients do take advantage of the corporate synergies based on experiences and business deals.

Tasks

The Customer & Sales Support Manager (shortened CSSM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, BU and Sales Force within the area of quote to order. He/she is located in a central QTO team and has a wide variety of responsibilities, including the following:

1. Consultancy & Design of Product Offering:
• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
• Guide Sales and implement optimal catalogue structure
• Proactively informs Sales/Customer on any major change in offering or pricing
• Provide B2B solution consultancy (no B2Bi)
• Provide consultancy on product offering and pricing
• Performs triage on issues and redirects to appropriate teams


2. Catalogue Deployment & Maintenance:
• Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
• Proactively manage EOL and NPI in customer offering and catalogue
• Manage offering and pricing update across BUs and coordination across regions
• Accountable for quality and availability of customer catalogue and pricing (including PCCS)
• Set-up simplified deals.
• Obtain price approval for customer offering and circulate within account team
• Contract/Deal Setup & Mgmt
• Supports bid preparation by providing margin, config and quote support
• Manages standard and simplified deal set-up
• Manages external lease renewal process with customer
• Manages offering and pricing updates for all Bus

3. Customer support and communication:
• Provide customized portal training
• Manage all quote requests
• Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities
• Proactively inform Sales or Customer on any major change in the catalogue
• Manage Demo/Certification unit requests

4. Metrics & controls
• KPIs control and Global Business Services (GBS) and implements corrective actions in case of deviations.
• Supports the team for timely closure of all cases impacting the team’s KPIs
• Prepares and presents metrics evolution monthly presentations
• Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency



OTHER RESPONSIBILITIES:

General responsibilities:
• responsible to achieve the individual objectives, as agreed with the direct manager/supervisor at the beginning of clients fiscal year and as reflected in the performance management tool 
• responsible to caring for / securing the department’s equipment under his/her ownership during the duration of his/her employment
• ensures proper backup and handover during vacation and other absence
• applies internal policies to ensure internal policies and audit requirements are met
• respects internal rules of confidentiality and private information policies
• performs additional activities related to department’s activities as assigned by managers
• demonstrates fundamental understanding of legal concerns and requirements, operations Fundamentals, Businesses/Operations Integration
• understands and effectively integrates clients corporate vision, line-of-business objectives, and associated value propositions within operations program design & roll-out
• understands HR's role in corporate governance and accesses this expertise in support of a positive corporate environment
• demonstrates fundamental understanding of information management systems and infrastructure
• develops methods for supporting innovation and change across the organization
• approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution 

Expectations

Requirements

2-3 years work experience.

Excellent time management.

Problems identification and strategic thinking. Solution oriented.

Bachelor degree or in course of obtaining.

Fluency in English.

Supported country’s language fluency:  French

Strong communication skills.

             

             Skill set:

             Customer oriented, French and English, Independent worker

Benefit

Why us?

Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere

A challenging environment that will stimulate you to grow as a professional!

A great foundation for your career!
Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.

Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.

A dynamic work environment with a culture that is open, innovative and performance-orientated.

A competitive salary, Additional Health Insurance, Ticket meals etc.