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2020.10.30. | Románia

German speaker O2C Specialist

Introduction

SwiconGroup has been one of the leading members of the Hungarian IT arena for almost a decade, since 2017 present also in Romania . At our Budapest-based, creative company we are using industry standard methodologies and leading-edge technologies to deliver top-notch business solutions for our clients. Our main activities include outsourcing, headhunting and other HR services, along with creative application development and software operation. Our motto is innovation, novelty and responsibility. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners. SwiconGroup completed several product development projects in the past 5 years, worth 2 million euros, proving our proactive and innovative approach. We were granted 650.000 euros EU support for our product development projects. Thanks to the successful operation of our three branches, we are able to optimize our resources to the maximum extent. Our clients do take advantage of the corporate synergies based on experiences and business deals.

Tasks

German speaker Order to Cash (O2C) Specialist


  • Applies intermediate level of subject matter knowledge to solve a variety of common business issues.
  • Works on problems of moderately complex scope.
  • Acts as an informed team member providing analysis of information and limited project direction input.
  • Exercises independent judgment within defined practices and procedures to determine appropriate action.
  • Follows established guidelines and interprets policies.
  • Evaluates unique circumstances and makes recommendations


Responsibilities:

o 1st  point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.

o Resolves operational issues that may arise from the e2e sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).

o Works with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

o Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.

o Contributes to efforts to optimize current processes, often collaborating with other groups within to improve day-to-day activities.

Expectations

Knowledge and Skills:

Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management.

Mastery in English and German 


Intermediate understanding of moderately complex internal operational issues.

Broad knowledge of the end-to-end process of sales operations.

Developing knowledge of local legal compliance issues.

Demonstrated teamwork and collaboration skills.

Ability to structure and apply developed organizational skills to manage daily operational issues.



                   Requirements

2-3 years work experience.

Excellent time management.

Problems identification and strategic thinking.

Solution oriented.

Bachelor degree or in course of obtaining.

Strong communication skills.

Benefit

Why us?

Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere

A challenging environment that will stimulate you to grow as a professional!

A great foundation for your career!
Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.

Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.

A dynamic work environment with a culture that is open, innovative and performance-orientated.

A competitive salary, Additional Health Insurance, Ticket meals etc.