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Operational Account Mgmt Advisor II


Assigned to customers or partners as a focal point for operational aspects for the business relationship and may assist in driving the operational strategy for their assigned customer and participate in key negotiations. Provide process consulting expertise to project and account teams in developing the customer solution and to enable the efficient execution of operational processes.


Contributes to the operational business relationship management of large accounts, may manage the operational business relationship of small, domestic accounts.

Conducts and reviews moderately complex business analysis.
Resolves operational issues, which may require collaboration with cross organizational teams, in support of the customer requirements.
Conducts research, analyzes data, and presents findings for projects of moderate to high complexity.
Performs operational performance reviews with the customer/partner and supports improvement plans. (Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account).
Consults and advises on operational matters of low complexity to internal clients on peer level.

o Pre-contracting
 PA# assignment
 Templates support
 Prerequisites assessment
 Document validation
 Database & PATSY registration
 Setup communication

o Contract maintenance
 Contracts and related documents storage
 Renewals/Extensions guidance
 Contractual clauses consultancy
 Contract termination support through PA# status change in the Database
 RevRec support for SOX issues
 Template translation, localization and publication support (with the help of Contract Negotiators or Legal Counsels)

o and reporting
 Weekly Database report
 Monthly Pre-expiry report
 Monthly KPIs based on active PA#s


First-level university degree or equivalent experience

Typically 2-4 years of related experience, preferably in supply chain, customer service, procurement or financial management.

German and English Advance

French would be a plus

Customer facing experience

Good communication skills