Operational Management Advisor | SwiconJobs

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Operational Management Advisor

2021.08.29. | Románia | Romania

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.


Assigned to customers or partners as a focal point for operational aspects for the business relationship and may assist in driving the operational strategy for their assigned customer and participate in key negotiations. Provide process consulting expertise to project and account teams in developing the customer solution and to enable the efficient execution of operational processes. Advocates the customer/partner view, expectations and provides feedback to the development/improvement of processes and capabilities. Understands and analyzes account financials. May manage top level escalations by interacting with Company management and the customer/partner side. Examples of operational topics handled in this job family can be; provide consultancy and support to an account that wants to centralize the purchasing of hardware or service agreements, work with the account as well as internal stakeholders to implement new business models / supply chain models, implement processes and procedures with the account supporting Company's policies related to compliance and global trade, advocate the customer/partner requirements in the development of automated solutions (web based, EDI).

  • Process documents and audit preparation
  • Sales Ops communications
  • Acts as SME (consult, communicate, test and implement) on projects and changes impacting Microsoft Dynamics and Partner Portal
  • Continuous improvement on EMEA Markets NBO/Deal Registration, Deal protection, Whitespace
  • Support
  • Whitespace quarterly calculation; generate send-to-payment file for the Partner Compensation team
  • Act as escalation and consulting point for the NBO Program for Partners and internal Company
  • Act as escalation and consulting point for the Deal Protection Program for Partners and internal Company
  • Recurrent activities
  • Programs updates (NBO, Deal protection, Whitespace): Ts&Cs updates, benefits and PLs updates in Microsoft Dynamics
  • Ts & Cs publishing
  • UK Partner monthly webinars
  • Monthly & quarterly KPIs reporting

  • Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues.
  • Works on problems/projects of moderately complex scope.
  • Exercises independent judgment within defined practices and procedures to determine appropriate action.
  • Acts as an informed team member providing analysis of information and limited project direction input.
  • Follows established guidelines and interprets policies.
  • Evaluates unique circumstances and makes recommendations.
  • First-level university degree or equivalent experience.
  • Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management.

  • good communication skills
  • analytical skills
  • numbers oriented

Employer's offer

Why us?

We have 6 reasons:

  • Excellentlearning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • Achallengingenvironment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendlyand welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • Adynamicwork environment with a culture that is open, innovative and performance-orientated.