Operational Process Analyst | SwiconJobs

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Operational Process Analyst

2021.06.16. | Románia | Romania
Introduction

SwiconGroupisone of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks
  • Responsible for the execution of operational processes across channel data collection.
  • Measures, reviews and analyzes for efficiency and effectiveness of defined processes.
  • Accountable for operational performance based metrics and agreed upon service level objectives/agreements as well as ensuring adherence to Company policies and compliance with applicable legal requirements
Expectations
  • Strong communication skills
  • Ability to lead complex process improvements
  • problem solving
  • analytical skills
Advantageous
  • Applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert.
  • Frequently contributes to the development of new ideas and methods.
  • Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
  • Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
  • Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
  • May provide mentoring and guidance to lower level employees.
  • Acts as an expert providing direction and guidance to process improvements and establishing policies.
  • Frequently represents the organization to external customers/clients.
  • First level university degree or equivalent experience; advanced university degree preferred.
  • Typically 6-10 years of experience in a business related function, preferably finance, accounting, or compensation.
Employer's offer

Why us?

  • Excellentlearning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • Achallengingenvironment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendlyand welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • Adynamicwork environment with a culture that is open, innovative and performance-orientated.