Operational Process Analyst | SwiconJobs

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Operational Process Analyst

2021.07.06. | Románia | Romania
Introduction

SwiconGroupisone of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks
  • Translate the global project into market requirements
  • Ensure program execution and deployment
  • Ensure technical readiness- tools, systems, processes
  • Design and develop capability readiness with capability providers.
  • Coordinate technical escalations and pilots discussions.
  • Prepare program training materials and translations.
  • Align with the market SO MOC leads on program execution.
  • Ensure Operations teams readiness to execute across transactional roles and Partner facing roles
  • Drives training plans and resource readiness.
  • Coordinate Partner onboarding process between Market SO and back-end SO operations
  • Serve as subject matter experts to Ops teams.
  • Monitor operations execution and implement Get well plans, if needed. Manage vendors driven operations execution.
Expectations
  • Strong communication skills,
  • Ability to lead complex process improvements,
  • Problem solving,
  • Analytical skills
Advantageous
  • First level university degree or equivalent experience; advanced university degree preferred.
  • Typically 6-10 years of experience in a business related function, preferably finance, accounting, or compensation.
Employer's offer

Why us?


  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.
  • A competitive salary, Additional Health Insurance, luncheon voucher etc.