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Process & Capabilities Manager I


Responsible for development and deployment of business processes and/or capabilities associated with the sale of our client's products and services; this may be at a country, region, or global level.

This may include design and development of new or enhanced business processes and capabilities in support of Company’s customers/partners, and integrating information technology solutions according to one or more functions, business groups, or geography requirements.

Responsibilities include leading or participating in process improvement teams involving design, development, testing, support, training, and troubleshooting of the process or capability.

Interacts with Company’s management, stakeholders, and operational teams to drive process efficiency and effectiveness to achieve metric targets. 


Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.

Works on problems/projects of diverse complexity and scope.

Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.

Ability to handle most unique situations.

May seek advice in order to make decisions on complex business issues.

  • First-level university degree or equivalent experience; may have advanced university degree.
  • Typically 4-6 years of related experience in IT/business operations.
  • Typically 3-5 years of project management experience. Quality improvement training required.
  • Process design and Project Management