Account Delivery Manager | SwiconJobs

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Account Delivery Manager

2022.08.09. | Bucharest | Romania
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners

The Customer invoice dispute support lead works within a Global, multicultural, and fast-moving business environment, supporting Customers, Sales Operations, Supply Chain and Credit and Collection organizations within the area of invoice disputes resolutions. He/she is part of the Sales Operations team and has a wide variety of responsibilities, including but not limited to the following: 

  • Coordinate Invoice disputes resolution on behalf of sales operations for the respective market for incorrect customer details. 
  • Organize account warrooms with Credit and Collection, Order Management and Sales Operations account team 
  • Drive root cause analysis of the dispute cases in collaboration with the above functions 
  • Drive issue resolutions until invoice dispute case closure 
  • Track action items from all the involved parties 
  • Report weekly the progress to the central project team 
  • Work with Sales Operations account team to collect necessary information from the customers or directly engage with the customers 
  • Be the key contact for Sales Operations market and the project team for the specific market 
  • Process management and improvement 
  • Understand and apply the processes of invoicing, order management and customer master data impacting invoice generation 
  • Identify any process structural gap and help driving process improvement with the subject matter experts and central project team
  • 2-3 years’ work experience in Sales Operations, order/invoice management, customer master data or credit and collection 
  • Strong communication skills at any internal hierarchy levels as well as with customers 
  • Leadership skills 
  • Problem’s identification and strategic thinking
  • Solution oriented
  • Independent/self-starter methodology; mature business approach 
  • Fluency in English 
Employer's offer

Why us?

  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.
  • Hybrid working module (Home Office & Onsite)