Account Operations Support with English | SwiconJobs

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Account Operations Support with English

2024.02.16. | Hybrid | Romania
Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks
  • Acts as a first point of contact for "top tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters
  • Resolves high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure)
  • Coordinates with or leads other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
  • Champions a specialized topic (e.g., order management, special pricing) and trains other team members.
  • Spearheads efforts to optimize current processes, often collaborating with other groups within the company to improve day-to-day activities
  • Represents team as a subject matter expert on complex internal processes to other functions and organizations
  • Leads team effort of individual contributors to resolve moderately complex issues
Expectations
  • 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management)
  • First level university degree or equivalent experience
  • Excel Advanced level
  • Advanced communication skills with ability to convey high impact messages clearly (verbal, written and presentation) to peers and management within and outside of the company
  • Mastery in English
  • Advanced understanding of highly complex internal operational issues (e.g., opportunities to improve current processes)
  • Advanced problem-solving and analytical skills
Employer's offer
  • Salary: 5000 RON NET
  • Hybrid work (1-2 days/week at the office)
  • 24 vacation days
  • Medical Subscription for Medicover
  • Meal tickets (20 lei/day)
  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So, you can advance faster and further in your future career
  • A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients