AOM Support | SwiconJobs

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AOM Support

2022.07.07. | Románia | Romania
Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners

Tasks

The AOM Support within a European, multicultural and fast moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force, in the area of Account and Management . He/she is located in the Sales Operations Direct Operations team and has a wide variety of responsibilities, including but not limited to the following:

  • Is accountable for Ad-hoc Reporting for Lease management
    • Asset tracking per Serial number (S/N) for all deployment sites
    • Send notifications 3 months prior and 1 month prior to end of lease
    • Shipped vs. delivered reconciliation reports
    • Revenue reconciliation reports for monthly invoicing of HW and Services deployed
  • Support Customer AOM (Sales Ops PM) in managing Early Termination / Buy out
    • Fill in special form for Company FS for early returns for each S/N
    • Review contractual clauses to calculate the associated customer fees
    • Instruct Contract Management Operations (CMO) team on how to adjust customer monthly invoices
    • Follow-up with customer to receive PO and update Asset Database
  • Support Customer AOM (Sales Ops PM) in managing Disposal / End of Lease
    • Fill in special form for Company FS for each return with all impacted S/N
    • Ensure customer readiness for return and arrange pick-up with and Company FS
    • Manage escalations and extra fees coming from Company FS for returned assets (Company FS reserves 2 months after pick-up of old devices to do an inventory check)
    • Follow-up with customer to receive PO to cover any potential Company FS logistic fees associated with these returns
Expectations
  • Business acumen
  • Excellent verbal and written communication skills
  • Active listening skills
  • Customer relationship management
  • Negotiation and influencing skills
  • Being accountable with customer without direct management responsibility
  • Cross regional leadership
  • Time management
  • ability to prioritize
  • ability to cope with workload peaks
  • tradeoff between operational (short term) priorities and solution related (longer term) priorities
  • Project management skills
  • ·Lean 6 Sigma analysis or process improvement skills are a plus
  • Bachelors Degree, Masters Degree preferred or equivalent experience.
  • Project and/or Program Management preferably within an international environment
  • Ability to travel.
  • Fluent in English. More languages are a plus.
Employer's offer

Why us?


  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.
  • Hybrid working module (Home Office & Onsite)