BP Portal Support & Publishing Specialist

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Act as the front-end focal point for EMEA company users for the Business partner portal inquiries via web or email
Provide tools and program support in the agreed SLA
Own responsibility of analyzing, understanding, interpreting the support requests
Provide complete and correct answer to all cases while using the appropriate business language
Provide immediate solutions to partners on the very first contact whenever possible
Ensure tool expertise and process knowledge to be able to complete moderately to complex assignments
Use a large variety of tools to capture the needed information to identify technical issues or data flow gaps to provide high level of support to the BPP users
Proactively escalate any issue identified in the supported tools
Create support documentation and maintain with updated information for all tools & processes covered
Act as an interface between IT/L2 support
Coordinate complaint escalation process and serve as a focal point for contact and resolution
Collaborate with tool deployment teams and perform testing for new releases

Content Publisher

Content publishing
Structure maintenance
Interaction with content providers
Quality assurance
Generation of process improvement ideas and supports implementation.
Content providers request interface maintenance
eCommunications process
Process documentation

Expectations

Education and Experience Required:

First level university degree in Informatics or related
Fluent English required

Knowledge and Skills

Work with competing priorities and manage multiple tasks.
Ability to work autonomously in a virtual environment
Ability to manage and organize own time, be detail oriented and deliver consistently on schedule
Good communication and presentation skills
Knowledge of CRM tools like: Microsoft Dynamics, Salesforce.com, Oracle-Siebel would be a plus
Strong Proficiency with MS Office especially Excel, Word, Power Point
Understanding of Content Management Systems (CMS)
Desired Liferay knowledge
Strong proficiency with MS Office specially Excel
Solid understanding of HTML and CSS
Desired graphics editing software (i.e. Photoshop, Illustrator, GIMP)
Desired JavaScript and JQuery
Desired SharePoint designer
Basic understanding data bases
Self-motivated and proactive
Open minded and creative