BP Portal Support & Publishing Specialist | SwiconJobs

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BP Portal Support & Publishing Specialist

2023.04.05. | Hybrid | Romania
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
  • Act as the front-end focal point for EMEA company users for the Business partner portal inquiries via web or email
  • Provide tools and program support in the agreed SLA
  • Own responsibility of analyzing, understanding, interpreting the support requests
  • Provide complete and correct answer to all cases while using the appropriate business language                                                                                                      
  • Provide immediate solutions to partners on the very first contact whenever possible
  • Ensure tool expertise and process knowledge to be able to complete moderately to complex assignments
  • Use a large variety of tools to capture the needed information to identify technical issues or data flow gaps to provide high level of support to the BPP users
  • Proactively escalate any issue identified in the supported tools
  • Create support documentation and maintain with updated information for all tools & processes covered
  • Act as an interface between IT/L2 support
  • Coordinate complaint escalation process and serve as a focal point for contact and resolution
  • Collaborate with tool deployment teams and perform testing for new releases

Content Publisher

  • Content publishing
  • Structure maintenance
  • Interaction with content providers
  • Quality assurance
  • Generation of process improvement ideas and supports implementation.
  • Content providers request interface maintenance
  • eCommunications process
  • Process documentation

Education and Experience Required:

  • First level university degree in Informatics or related
  • Fluent English required

Knowledge and Skills

  • Work with competing priorities and manage multiple tasks.
  • Ability to work autonomously in a virtual environment
  • Ability to manage and organize own time, be detail oriented and deliver consistently on schedule
  • Good communication and presentation skills
  • Knowledge of CRM tools like: Microsoft Dynamics, Salesforce.com, Oracle-Siebel would be a plus
  • Strong Proficiency with MS Office especially Excel, Word, Power Point
  • Understanding of Content Management Systems (CMS)
  • Desired Liferay knowledge
  • Strong proficiency with MS Office specially Excel
  • Solid understanding of HTML and CSS
  • Desired graphics editing software (i.e. Photoshop, Illustrator, GIMP)
  • Desired JavaScript and JQuery
  • Desired SharePoint designer
  • Basic understanding data bases
  • Self-motivated and proactive
  • Open minded and creative
Employer's offer

Hybrid – (positions where the worker works at the partner's site and from home)