Business User Support team (Customer Operations) | SwiconJobs

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Business User Support team (Customer Operations)

2022.07.11. | Románia | Romania
Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

The Business User Support team is the support engine for SC Customer Operations in EMEA. Team members offer system, process and project support for internal users in the area of order management and have a wide variety of responsibilities, including the following:



• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
• Able to understand complex cross-functional business topics and focus on resolution
• Ensures proper backup and handover during vacation and other absence
• Applies all internal policies to ensure Company policies and audit requirements are met
• Performs additional tasks related to department’s activities, scope and goals, as assigned by the managers

Expectations
  • Applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert.
  • Frequently contributes to the development of new ideas and methods.
  • Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
  • Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
  • Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
  • May provide mentoring and guidance to lower level employees.
  • Acts as an expert providing direction and guidance to process improvements and establishing policies.
  • Frequently represents the organization to external customers/clients.
  • First-level university degree or equivalent experience; advanced university degree preferred.
  • Typically 6-10 years of related experience in IT/business operations.
  • Typically 5-8 years of project management experience.
  • Quality improvement training required and certification a plus.
Employer's offer

Why us?


  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.
  • Hybrid working module (Home Office & Onsite)