Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
- Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
- Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
- Provide the clients with information regarding the status of their incidents
- Report technical problems following specific procedures
Expectations
- Very good German skills (C1)
- Very good English skills (C1)
- Very good computer skills, excellent knowledge of MS Office applications
- Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
- Excellent team player as well as independent worker, cross-cultural communication skills are a plus
Employer's offer
- Salary: 6500-6800 RON net
- Meal tickets: 25 RON/day
- Medical subscription
- Hybrid work module (2 days/week at the office)
- Schedule: Monday to Friday, between 10 AM - 6 PM or 11 AM - 7 PM, and 2 Saturdays per month (weekend bonus of 3% of the gross salary)
- Bookster
Romania
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Customer Engagement Advisor
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Data Engineer
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Expert Auditor
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Business Planning Manager
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Account Operations Support with English
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Customer Support - Night Shift
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Customer and Sales Support with English
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Order Management with English
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Order Management with French
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Order to Cash with German
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Deskside Technician - Part Time
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Order Support with English
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Customer Sales Support with English
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Contract Administrator
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Operations Specialist with Spanish
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Order Management with English
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Customer and Sales Support Specialist with English
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Order Management with German and French
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Operations Analyst with Italian
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Data Engineer
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Marketing Content Manager
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Customer & Sales Support Manager with French
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Account Operations Support with English
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Customer Support - Night shift
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Order Management Specialist With German
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Machine Translation Process Support
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Order Support with English
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Order Management with Portuguese
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Support Operations
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AOM with Spanish
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Contract Admin with French and German
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Order Management with Italian
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Senior Sourcer
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Order Management Specialist with French
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Order Management Specialist with Italian
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Order Management Specialist with French
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Distribution Channel Specialist
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Sales Support Analyst
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Senior Category Manager
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Power BI Support
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Pricing Analyst
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Customer Service Analyst with English & German
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IT BI Analyst
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Senior Project Manager
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DWH Banking Analyst
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Software Developer (C/C++)
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Telecom and Network Security Expert
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Senior Power BI Cloud Solution Architect
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Customer Support with English - Night Shift
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Senior Business System Analyst
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EMEA Workstream Program Manager
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AI Architect
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AI Engineer
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IT Support Consultant
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Senior Project Manager
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Senior CI/CD Pipeline Developer
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SAP HANA Developer
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Support Engineer
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Senior Developer
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Business Analyst
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Senior Java and Spring Developer
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Senior Cloud and DevOps Engineer
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Compliance Automation SAPD Developer
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Application Consulting Developer
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Project Manager (Software Development) - Agile
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IT Marketing Expert
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Application Consulting
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Business Analyst (SAP HANA)
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Dependency Management System Developer
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BI Analyst
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Deskside Technician
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Senior Project Manager
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Executive Assistant
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UI Developer
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Client Support Representative with German
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Business Analyst
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QA Manager
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Order Support with German
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