Client Support US | SwiconJobs

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Client Support US

2022.11.01. | Bucharest | Romania
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Our Customer Service Professionals will provide customer support in a way that reflects the culture; we believe in order to be the best we have to have the best people and customer service is an extremely important touch point for our business. 

  • Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails, letter and/or fax
  • Analyse, troubleshoot and resolve technical issues for music and sound system products
  • Supporting the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understand all procedures within all related areas of the department and company
  • Entering data and providing information with high degree of integrity
  • Problem solving to resolve customer incidents and account reconciliation issues –on the first call whenever possible
  • English –proficient level
  • 1 years of experience in a customer service environment
  • Excellent verbal and written communication skills, customer service skills, and positive phone manner
  • Detail-oriented and have excellent follow-up skills
  • Able to multi-task in a fast paced environment
  • Enjoy troubleshooting and seeking answers to difficult problems
  • Very good computer skills, excellent knowledge of MS Office applications
  • Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
  • Excellent team player as well as independent worker
  • Please note that this position requires you to work with US clients during US time
  • Available for evening/night shifts (first shift 15:30-00:00/ last shift 19:30 �:00) weekends

Cross-cultural communication skills are a plus

Employer's offer

Why us?

  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.
  • Hybrid working module (Home Office & Onsite)