Contracts Administration Agent | SwiconJobs

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Contracts Administration Agent

2023.05.11. | Bucharest | Romania
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

This position is providing administrative support for the EMEA Print Industrial Business Services Organization and is generally responsible for reviewing, analysing and executing administrative tasks, and communicating to internal/external customers as necessary.


Capture, entry, and organization of customer information

Contracts administration tasks

Updating sales opportunity data

Maintaining records and documentation

Researching information, compiling data for reports

Assisting with analysis and coordinating work via pre-defined processe

Ensures that both transactional and aggregated data are timely, accurate, organized and accessible

Ensures recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery, and audit teams and in accordance with local legal compliance and the partner's policy requirements

Interfaces with internal stakeholders, partners, and end customers to communicate status or resolve issues arising during or after the sales cycle

Provides knowledge expertise to the partner’s operations community to optimize, simplify, and standardize the use of customer and sales data for decision making


Knowledge and Skills Required:

  • Fluent in English (written & oral)
  • Demonstrated analytical skills and strong process orientation
  • Critical attention to detail, Planning & Organizing is instrumental
  • Excellent communication skills and stress management, with ability to build and maintain strong internal/external relationships and teamwork
  • Problem Solving: Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
  • Possesses a sense of urgency with ability to stay focused on goals and objectives

Education and Experience Required:

  • Bachelor's (undergraduate) degree or equivalent experience
  • 1 years of experience in similar roles or businesses is a plus
  • Worked with competing priorities and managed multiple tasks
Employer's offer
  • Home office/hybrid home office opportunities