CSSM (Customer & Sales Support Manager in German) | SwiconJobs

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CSSM (Customer & Sales Support Manager in German)

2022.07.13. | Románia | Romania
Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

The Customer & Sales Support Manager (CSSM) is responsible for the deployment, maintenance and consultancy of the online Company product catalogues for Company direct buying customers within the Corporate, Enterprise and Public (CEP) sector. The CSSM works in close collaboration with local Company Sales Reps and Operations Account Managers as well with centralized Company organizations such as supply chain, bid desk, process & project teams and a back-office based in India. He/she is part of a team located in Bucharest, operates within a European, multicultural and fast-moving business environment and is the owner of a portfolio of CEP customers within the Company Quote-to-Order Process Area.


Product & Price Catalogue design and consultancy


  • Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
  • Determines and implements optimal product/price catalogue structure
  • Proactively informs sales and/or customer on any major change in product offering or pricing within the customer catalogue


Product & Price Catalogue Deployment & Maintenance:


  • Drives Catalogue set-up & maintenance in line with Sales and Customer requirements
  • Manages product offering and pricing updates across BUs and -in case of global customers- across regions.
  • Proactively manages product End-Of-Life and New-Product-Introduction within customer offering and catalogue
  • Accountable for the quality and availability of the customer catalogue and pricing
  • Coordinates and/or supports activities related to contract, deal, product, price and customer setups in Company systems
  • Supports bid preparation by providing margin, configuration and quote support


Customer support and communication:


  • Acts as single point of contact for the customer on topics related to product offering, catalog, portal access & capabilities and quotation
  • Provides customer tailored online portal training


Metrics & controls


  • Aims for timely closure of all tasks impacting the metrics results and drives corrective actions in case of deviations
  • Monitors, troubleshoots and supports improvement initiatives related to the operational processes to ensure optimal performance and consistency in execution


Expectations


  • University degree level education (e.g. business administration, economics, etc.)
  • Typically, more than 2 years of related experience (e.g. supply chain, customer service, procurement, financial management
  • Customer oriented mindset and thinking
  • Good communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal stakeholders and management
  • Fluency in English and – where required- any other country specific language
  • Experienced in understanding and applying organizational skills to manage daily operational issues with an intermediate level of complexity
  • Strong ability to connect and collaborate with people, network building and developing professional relationships,
  • Persistent, the ability and will to find a way to make it work
  • Analytical and problem-solving skills with good attention to detail
  • Ability to organize, structure and prioritize own workload



Employer's offer

Why us?


  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.
  • Hybrid working module (Home Office & Onsite)