Customer Advisor

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

This family performs front-office activities, is typically customer-facing and responsible for managing multiple daily operational processes for a set of direct customers and/or channel partners from initial quote to order placement through final delivery at the customer site
Acts as a coordination point for activities between internal groups and organizations to resolve issues and/or obtain information to address customer needs as well as execution of and improvement to operational processes across the end-to-end sales cycle
Provides pro-active communication to customers and/or channel partners regarding order management, delivery, returns and claims status
Initial escalation point for operational issues related to orders, deliveries, returns, post sales claims, catalog, and other customer issues Frequently interacts with Sales, Supply Chain, Credit, Finance, Logistics teams
Responsible for ensuring all activities in support of the customer are in accordance with local legal compliance and the partner's policy requirements

Expectations

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
Works on problems/projects of diverse complexity and scope
Exercises independent judgment within generally defined policies and practices to identify and select a solution
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process
Ability to handle most unique situations
May seek advice in order to make decisions on complex business issues
First level university degree or equivalent experience
4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management)

Employer's offer