Customer and Sales Support Specialist with English

Introduction

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Tasks

Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
Provide B2B solution consultancy
Guide Sales and implement optimal catalogue structure
Drive Catalogue setup & maintenance in line with Sales and Customer requirements
Implement catalogue product offering via virtual PC configuration
Setup simplified deals. Setup users and user access
Manages standard and simplified deal setup
Provide customized portal training
Provides guidance for Back Office teams with which a direct relation exists
Supporting ongoing strategic projects by implementing, reporting and providing feedback

Expectations

A strong collaborator with excellent English

customer skills and incredible focus on trust and credibility to influence action
ability to build relationship across teams and cultures
a unique voice and a talent to challenge status quo processes

An independent result-oriented professional with

Drive & a creative power to meet continuous challenges of the role
Proven problem-solving skills

A CSSM with

Proven analytical skills coupled with willingness to continuously learn
Proven technical skills to provide support to our sales teams
Solid communication skills with direct customers and stakeholders (sales force and other sales support functions)
Solid computer literacy, curious to work with various technical tools to gain efficiencies
Typically, 1-2 years of experience, preferably in economics / completed university degree

Employer's offer

Home office/hybrid home office opportunities

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