Customer and Sales Support with English | SwiconJobs

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Customer and Sales Support with English

2023.04.12. | Bucharest | Romania
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
  • Responsible for the execution of operational processes across the end to end sales cycle within a defined function which may include quote and configuration, pricing, bid/win proposal, quota setting, crediting, and measurement of sales compensation, services engagement and contract management, and order management
  • Measures, reviews and analyzes for efficiency and effectiveness of defined processes
  • Accountable for operational performance based metrics and agreed upon service level objectives/agreements as well as ensuring adherence to HP policies and compliance with applicable legal requirements
  • Applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert
  • Frequently contributes to the development of new ideas and methods
  • Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors
  • Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives
  • Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives
  • May provide mentoring and guidance to lower level employees
  • Acts as an expert providing direction and guidance to process improvements and establishing policies
  • Frequently represents the organization to external customers/clients
  • First-level university degree or equivalent experience; advanced university degree preferred
  • Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management
  • Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts
  • Project management experience preferred
Employer's offer
  • Hybrid (positions where the worker works and from home)