Customer and Sales Support with English

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Responsible for the execution of operational processes across the end to end sales cycle within a defined function which may include quote and configuration, pricing, bid/win proposal, quota setting, crediting, and measurement of sales compensation, services engagement and contract management, and order management
Measures, reviews and analyzes for efficiency and effectiveness of defined processes
Accountable for operational performance based metrics and agreed upon service level objectives/agreements as well as ensuring adherence to HP policies and compliance with applicable legal requirements

Expectations

Applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert
Frequently contributes to the development of new ideas and methods
Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors
Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives
Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives
May provide mentoring and guidance to lower level employees
Acts as an expert providing direction and guidance to process improvements and establishing policies
Frequently represents the organization to external customers/clients
First-level university degree or equivalent experience; advanced university degree preferred
Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management
Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts
Project management experience preferred