Customer & Sales Support with German

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Acts as single point of contact for sales team and sales organization in the EMEA region (Europe, Middle East, and Africa) in terms of assistance and support in operating special price requests according to agreed procedures and regulations.
Provides support to the sales team and / or sales operations on the special pricing process using all the communication (written, verbal).
According to the required quality standards, validates requests from customers, partner / support partners, sales representatives and / or trade groups, respecting the agreeddeadline.
Validates and / or creates and coordinates standard and non-standard requests for a well-defined customer list by verifying and validating the accuracy of request data through company systems and documentation to enable company customers to order the products at the agreed prices.
Creates or verifies profitability analyzes and scenarios to determine the most profitable promotion of promotional products for each application in the specially priced process; if an offer is not in compliance with the rules and documentation in place, the price request is refused, and a less aggressive price is required
Check whether the prices, discounts and other data are correct according to the process documentation in place and have or require in electronic format the necessary approvals for processing requests.
Is aware of and correctly applies EMEA pricing policies and processing rules (policies and rules agreed at EMEA level) to approve the agreed profitability plan
Is aware of the promotions, reductions, and other information necessary for the processing of applications in the system to be able to approve correctly and not violate the audit rules
Verifies and validates the justification of the special price request and aligns it with the activity code to register correctly in the system.
Prepare activity reports to record monthly incoming requests.
Prepare reports for the activity performed whenever requested by the direct manager.
Ensure excellent collaboration within the team and with the other departments with which they interact during the process, with internal and external clients

Expectations

1 – 3 years experience
Both German and English advanced
Experience in a customer-service environment
Fast learner
Having a degree in a related field is a plus
Great communication skills

Employer's offer

Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
A challenging environment that will stimulate you to grow as a professional!
A great foundation for your career!
Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career
Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients
A dynamic work environment with a culture that is open, innovative and performance-orientated
Hybrid working module (Home Office & Onsite)