Customer and Sales Support with German

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Operational management with action plan and business analyzes presented to key accounts from the list assigned by partners (distributors and resellers)
Understands the organization of key accounts, practices & business model
Is responsible for the operational performance offered to the portfolio of partners
Leads the implementation & standardization of key programs in Sales Operations (Amplify, Digital Transformation, etc.)
Collaborates and consults with the operations department to ensure the effectiveness of communications/courses to partners on all programs/tools
Coordinates and acts as an entry point for the escalations of the assigned partners and intervenes in the escalations of crisis situations of the other partners
May conduct or assist in supporting training and/or presentations on the operation of processes within the department
Provides coaching/collaboration/consultancy to other operational teams to ensure excellent performance for partners. Relationship with business people (sales)
Interface with the business for all topics related to operations in the indirect segment including programs in this segment
Provides support for the sales agents of the portfolio partners with operational experience and process knowledge
Conducts business/operational analysis/balance sheet with business people
Trusted consultant for managers in the indirect segment, marketing, sales people
Leads the implementation & standardization of key programs in Sales Operations
Leads escalations with senior management and operational excellence

Expectations

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
Works on problems/projects of diverse complexity and scope
Exercises independent judgment within generally defined policies and practices to identify and select a solution
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process
Ability to handle most unique situations
May seek advice in order to make decisions on complex business issues
First level university degree or equivalent experience
4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management)

Employer's offer