Customer Engagement Mgmt Advisor | SwiconJobs

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Customer Engagement Mgmt Advisor

2023.03.09. | Bucharest | Romania
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Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Tasks
  • Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs)
  • Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
Expectations
  • First level university degree or equivalent experience
  • Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management)
Employer's offer
  • Home office/hybrid home office opportunities
Tags
#finance, #English
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