Customer Engagement Mgmt Advisor I (French)

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters
Required Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs)
Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support

Expectations

First level university degree or equivalent experience
0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management)
Fluent French (B2-C1 French level)

Employer's offer

Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
A challenging environment that will stimulate you to grow as a professional!
A great foundation for your career!
Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career
Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients
A dynamic work environment with a culture that is open, innovative and performance-orientated
Hybrid working module (Home Office & Onsite)