Customer Engagement Mgmt Advisor III (German) | SwiconJobs

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Customer Engagement Mgmt Advisor III (German)

2023.03.09. | Bucharest | Romania
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

• Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.

• Conducts and reviews highly complex operational analysis.

• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.

• Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.

• Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.

• Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.

• Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.

  • First-level university degree or equivalent experience; may have advanced university degree
  • 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management
  • 1-2 years of experience supporting large accounts
  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language - German
  • Developing consulting, negotiation and influence skills
  • Solid understanding of core HP businesses and the revenue cycle
  • Superior research and analytical skills
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
  • Demonstrated project management skills such as planning, execution and implementation
  • Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
  • Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
  • Basic financial and business acumen
  • Ability to identify and implement customer-specific process improvements
  • Contributes to business- or function-wide solutions that impact multiple business units and/or countries
  • Typically partners with internal clients at peer level or one level above
Employer's offer
  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients
  • A dynamic work environment with a culture that is open, innovative and performance-orientated
  • Hybrid working module (Home Office & Onsite)