Customer Service Analyst (English/Italian) | SwiconJobs

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Customer Service Analyst (English/Italian)

2022.01.14. | Románia | Romania

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

  • Provides guidance and advice to partners and sales teams on partner data collection processes
  • Is responsible for the experience of the final partner and the execution of operations in reporting partner data
  • Leads tactical execution as a front line for partner surveys and problem solving
  • Manages partner integration in application usage, complies with reporting requirements: provides partner training on reporting rules, obtains a sample file from partners, advises on various reporting and referral options
  • Manages the configuration of partner reports: validation of sample files, collaboration with partners for necessary corrections, collection and updating of back-end masters with the required information, agreement on the live reporting date
  • Monitors partner reporting and works to improve reporting behavior as needed
  • Monitors the quality of the data transmitted by the partner and provides support to the partner in making the necessary corrections
  • Analysis / Operational support for ad-hoc issues
  • Performs problem sorting and qualification and redirection to appropriate teams
  • English
  • Italian (Portuguese is a plus)
  • XLS skills
  • Attention to details
  • Ability to handle most unique situations.
  • May seek advice in order to make decisions on complex business issues
  • First level university degree or equivalent experience.
  • Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management)
Employer's offer
  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.
  • Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
  • A dynamic work environment with a culture that is open, innovative and performance-orientated.
  • Hybrid working module (Home Office & Onsite)