Customer Service Analyst with English & German | SwiconJobs

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Customer Service Analyst with English & German

2024.07.09. | Hybrid | Romania
Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks
  • Ticketing on a dedicated platform
  • Analyzes operational issues, working on solutions for delivery improvement
  • Seeks relevant information, analyzes, collects data for reports, and manages workflows, following manager instructions, as well as other established administrative procedures
  • Manages administrative relationships with support partners and the partner's administrative processes
  • Supports operations, provides assistance for ongoing projects within their scope of responsibility
  • Maintains records and other relevant data or documents, offering assistance to the Manager, Team Leader and colleagues in various administrative tasks directly or indirectly related to the primary function of the work unit
  • Monthly reports on activity volume and performance indicators, objectives for the current fiscal year


Expectations
  • Bachelor’s degree
  • 1-2 years of related experience in business operations related function of related experience in business operations related function, preferably finance, accounting, or compensation
  • English and German (at least intermediate level)
  • Good Microsoft Office tools knowledge
  • Ability to perform activities ranging from repetitive to complex, requiring the resolution of basic problems and independent judgment
Employer's offer
  • Salary: 5500-5700 RON NET
  • Hybrid work (1 day/week at the office)
  • 24 vacation days
  • Medical Subscription for Medicover
  • Meal tickets (20 lei/day)
  • Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
  • A challenging environment that will stimulate you to grow as a professional!
  • A great foundation for your career!
  • Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So, you can advance faster and further in your future career
  • A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients