Customer Support - Night Shift | SwiconJobs

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Customer Support - Night Shift

2023.09.20. | Bucharest | Romania
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
  • Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails and chat
  • Analyzing, troubleshooting and resolving technical issues for music and sound system products
  • Providing guidance and explanation of invoices, one off charges and account questions to clients, ensuring they fully understand the issue and resolution
  • Understanding all procedures within all related areas of the department and company
  • Understanding of product functionality and has the ability to efficiently explain it to the customer
  • Entering data and providing information with high degree of integrity
  • Problem solving to resolve customer incidents and account reconciliation issues – on the first call whenever possible
  • English – level C1/C2 written and spoken
  • Experience in a customer service environment (retail, SSC, etc)
  • Excellent verbal and written communication skills, positive phone demeanor, great problem solving skills and critical thinking
  • Detail-oriented and excellent follow-up skills
  • Able to multitask in a fast paced environment
  • Very good computer skills, great knowledge of MS Office applications
  • Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
  • Excellent team player as well as independent worker
Employer's offer


  • Salary: 3000 RON net
  • Meal tickets : 15 RON / day
  • Health insurance at Medicover
  • 21 days of vacation / yearly
  • Hybrid work (4 consecutive days office, then 6 consecutive days WFH, then repeat)


The payrate is higher between:

  • 10 pm – 12 am (midnight) – 25% more
  • 12 am (midnight) – 4 am – 50 % more
  • For every weekend day that you work, you will get a bonus of 50 RON / day