Customer Support with German | SwiconJobs

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Customer Support with German

2023.10.25. | Bucharest | Romania
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
  • Indigo Business requires specific focused EMEA Business Customer Operations team working in close relationship with Indigo EMEA Supplies Business Central team and the Indigo Supplies Country Mgrs
  • The purpose of this position is to manage EMEA Indigo Supplies and Services order to cash operations delivery in coordination with Central business teams and Supplies Business Management organization
  • This position will maximize operational excellence, by providing end to end process engineering/support and systems expertise to the transaction processing activities within the Indigo Supplies and Services Post Sales Operations area

As an Indigo Customer Operations Agent you will be responsible for:

  • Manage Indigo Post Sales processes and monitor operations delivery
  • Contract management
  • Customer creation and management
  • Installed base management
  • Invoicing
  • Credit note and dispute management
  • Collect operational issues and ensure escalation or completeness
  • Liaise with support functions and GBU to solve any pending issues, dependencies
  • Ensure compliance to processes and policies and escalate accordingly

Knowledge and Skills Required

  • Passion for customers: act as trusted partner for customers and partners
  • Accountable and responsible: commits and delivers with integrity, transparency and quality
  • Will to win, can do attitude, demonstrates urgency
  • Keeps it simple, lean and efficient
  • Strong communication skills (i.e. written, verbal)
  • Mastery in English and German
  • Strong knowledge of process area and ability to provide suggestions for process improvements

Education and Experience Required

  • First-level university degree
  • Typically, 1-3 years of related experience in business operations
Employer's offer
  • Hybrid work
  • Meal tickets - 20 ron/day
  • Medical subscription at Medicover
  • Salary range: 5500-6000 ron net
  • 24 vacation days