Customer Support with German

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Tasks

Indigo Business requires specific focused EMEA Business Customer Operations team working in close relationship with Indigo EMEA Supplies Business Central team and the Indigo Supplies Country Mgrs
The purpose of this position is to manage EMEA Indigo Supplies and Services order to cash operations delivery in coordination with Central business teams and Supplies Business Management organization
This position will maximize operational excellence, by providing end to end process engineering/support and systems expertise to the transaction processing activities within the Indigo Supplies and Services Post Sales Operations area

As an Indigo Customer Operations Agent you will be responsible for:

Manage Indigo Post Sales processes and monitor operations delivery
Contract management
Customer creation and management
Installed base management
Invoicing
Credit note and dispute management
Collect operational issues and ensure escalation or completeness
Liaise with support functions and GBU to solve any pending issues, dependencies
Ensure compliance to processes and policies and escalate accordingly

Expectations

Knowledge and Skills Required

Passion for customers: act as trusted partner for customers and partners
Accountable and responsible: commits and delivers with integrity, transparency and quality
Will to win, can do attitude, demonstrates urgency
Keeps it simple, lean and efficient
Strong communication skills (i.e. written, verbal)
Mastery in English and German
Strong knowledge of process area and ability to provide suggestions for process improvements

Education and Experience Required